What families have found useful about working with us

The Situation

The family had been managing the estate of their father for two months but had not yet sorted the household's papers. Two siblings were coordinating from different states, and they had received notices from a financial institution, the Land Office and the civil court within the same two-week period.

What We Did

We conducted a Cabinet Sorting Session at the family home, separating papers into the three groups and creating the keepsake register. We then prepared five complete document sets over five weeks, including Bahasa Malaysia translations for two sets and reserve attested copies.

The Outcome

All five appointments were attended within the seven-week scope. One set was retained by an office — the replacement service activated within four days. The keepsake register was taken by the eldest sibling as the definitive record of what the household had held.

The Situation

A family of four adult children handling the closure of their mother's house, which had been the family home for thirty-five years. The estate file was active, the house needed to be handed back to a landlord within eight months, and no one in the family had capacity to manage both at once.

What We Did

We ran a full programme over six months. Full document inventory in weeks one and two, sorting through week four, document set preparation over weeks five to ten, correspondence drafting and scheduling support through to month four, and archive establishment in months five and six. Weekly contact throughout the active period, fortnightly afterwards.

The Outcome

The house was handed back on schedule. The family received a printed archive, a digital copy on an encrypted drive, a keepsake register with photographs of family documents, and a correspondence log covering the full period. The closing handover session ran two hours with all four siblings present.